We will gladly exchange any product you are not totally satisfied with.
Should we have made an error by supplying the incorrect item, we will collect and re-ship at our cost.
Should the error be yours, we will still gladly exchange, but the cost of collection and re-shipping will be for your account, and we do require that the original packaging be intact.
Should the product not meet your expectations, or should it not perform as per our promises, please contact us directly so that we can sort the problem out on an ad-hoc basis.
Should the product be faulty or damaged, we will exchange it, and the collection and shipping costs will be for our account.
Please mail us or call directly in any event.
We also run a separate fully-fledged retail store ( traditional brick-and-mortar).
Collections (and returns) can be made at our store in Benmore Sandton without incurring any costs, but we need to be notified beforehand, so that we can have the product ready.
All products on this site are available in the retail store, however, we must stress, that the prices offered in our retail store are not the same as online on this site.
The retail store carries much higher overheads such as rent, staff, who work long hours and require overtime pay,and stock holding.
Therefore the prices in store are higher.
Products can be ordered online, and collected physically in-store, but we need to acknowledge the placement of an order beforehand, as we need to
get the product/s from our warehouse to the retail store.
Physical products in the store may be identical in every way to those online, but they carry a different costing structure, so it is not possible to pop in unannounced and expect to pay the same prices as viewed online.
However, some clients visit us physically to get a feel for the product and to compare and choose, and then go online and order in their own time.
No problem with that at all!
We use a courier service to your door, normally next day if local, and 2 working days if national, except major cities in Western and Eastern Cape, which take up to 3 working days. Please add a further day for small towns outside of major cities.
Free shipping on orders over R600. Orders below R600: costs are R 57.00 Including Vat per delivery for local Gauteng and R85 to major Cities, remote cities at +-R148 per delivery.